Benefits of using SAGE & THYME
How might patients and others benefit from staff who improve their communication skills?
They will be:
- More likely to be listened to
- Thinking more clearly
- Feeling more in control
- More satisfied with their care
- More likely to adhere to their treatment
- Less likely to be misunderstood
- More able to cope
Benefit for patients
Watch this 42 second video to learn about how patients benefits from conversations using the SAGE & THYME structure
How will staff, students, volunteers and others benefit from improving their communication skills?
They will:
- Listen better
- Hold back with advice
- Not feel that they have to find solutions to the person’s problems
- Let people make their own decisions
- Be more confident in talking to people about their worries
- Feel more competent in helping patients talk through their worries
- Understand the worried person better
- Help the other person to think more clearly
How does SAGE & THYME training fit with professional standards?
| Staff group | Standard |
|---|---|
| Nurses and midwives | Sections 2 and 3 of 'The Code' (2015) |
| Doctors | Domain 3 of the 'GMC: Good Medical Practice' (2013) |
| Allied health professionals | Section 7 of the 'Health and Care Professions Council: Standards of Conduct, Performance and Ethics' (2012) |
| Managerial and administrative staff, volunteers and others | The skills of listening and responding are the foundation of good customer service and team work |