Princess Alice Hospice case study – first aid for distressed people
5 December 2017
Princess Alice Hospice is one of the largest in the UK, with around 500 staff and 1,200 volunteers (including retail team and drivers involved in fund raising). It has been rated ‘outstanding’ in all 5 domains of its last Care Quality Commission (CQC) inspection.
SAGE & THYME was adopted by the hospice because, whilst advanced communication skills training existed for senior medical staff; there was nothing available for junior clinical staff and also non-clinical staff and volunteers who also come into contact with distressed (and sometimes bereaved) people.
Jane Berg, Deputy Director - Skills Knowledge and Research and SAGE & THYME facilitator says: “To use an analogy, teaching SAGE & THYME is like teaching first aid for people who are upset.”